SHIPPING

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Delivery times are estimates and start from the date of dispatch.

Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available.
We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all TOATBAG.com online purchases require a signature upon delivery.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery.
We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days.
If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

SHIPPING DESTINATIONS 

United Kingdom, Republic Of Ireland

EUROPE

Andorra, Austria, Belgium, Bulgaria, CYPRUS, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland

INTERNATIONAL

United States, Canada, BRAZIL, MEXICO, Hong Kong, Indonesia, Malaysia, Singapore, Republic of Korea, Japan, Taiwan, China, Australia, New Zeland, United Arab Emirates, Bahrain, OMAN, SAUDI ARABIA, Kuwait, QATAR, Lebanon

If you're ordering from a country outside the United States, the price you see at checkout includes all duties and taxes, so no additional charges will be incurred upon delivery.

RETURNS

When you place an order on TOATBAG.com, you are welcome to return any item(s) using our free returns service, provided you return them within 10 days of delivery.

Please not, customers are responsible for the postage cost of any returned items

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

You may return your items to us using your own shipper. If you do, please inform us within 10 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

TOAT
24
GLAZBURY ROAD
LONDON
W14 9AS

REFUNDS

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider

FAULTY ITEMS

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.